Support

Contact PB Pathway support.

For help, feedback, billing questions or privacy requests, email the support inbox. Keep messages practical and avoid sending unnecessary child personal data.

PB Pathway is operated by PB PATHWAY LTD, a company registered in England and Wales. Company number: 17225354.

support@pbpathway.co.uk

Please do not email sensitive details

Do not send passwords, private access details, card details or unnecessary child personal data. If a screenshot includes private swimmer data, crop or blur it where possible.

Bug reports

Tell us what page you were on, what you tried, what happened and what device or browser you used.

Billing questions

Ask about Free and Pro Parent plan questions, billing support or account access.

Privacy and data requests

Use support for parent account, swimmer data, correction, deletion or export requests.

Private beta feedback

Share what was confusing, what felt useful and what would make PB Pathway worth using regularly.

What to include

Page or feature, for example Race Results or PB Tracker.
Device and browser, for example iPhone Safari or desktop Chrome.
What you expected to happen.
What actually happened.
Whether the issue blocks you from continuing.
Whether any screenshot contains private swimmer data.