Bug reports
Tell us what page you were on, what you tried, what happened and what device or browser you used.
Support
Contact PB Pathway support.
For help, feedback, billing questions or privacy requests, email the support inbox. Keep messages practical and avoid sending unnecessary child or swimmer personal data.
PB Pathway is operated by PB PATHWAY LTD, a company registered in England and Wales. Company number: 17225354.
Billing questions
Ask about Free and Pro plan questions, cancellation, charge queries, refund review requests or account access.
Privacy and data requests
Request deletion, correction, a copy or export of account, swimmer or race data.
Product feedback
Share what was confusing, what felt useful and what would make PB Pathway worth using regularly.
Data requests
Deletion, correction and export requests.
If you want to request deletion, correction or a copy/export of your PB Pathway account, swimmer or race data, contact support from the email linked to your account where possible. We may need to verify account ownership before acting. We aim to respond within 7 days.
Deletion is not instant or self-serve yet. Swimmer and race data can be deleted on request, but limited billing or accounting records may need to be retained where required. Exports may be provided as CSV or another reasonable format.
Faster help
What to include in your message.
A few details help us understand the issue quickly and reply with something useful the first time.
- Page or feature, for example Race Results or PB Tracker.
- Device and browser, for example iPhone Safari or desktop Chrome.
- For billing questions, include the account email, date and what looks wrong.
- For data requests, contact us from the account email where possible.
- What you expected to happen.
- What actually happened.
- Whether the issue blocks you from continuing.
- Whether any screenshot contains private swimmer data.